Appointments: D’Tails Dog Spa will arrive as close to the
scheduled appointment time as possible. However, I will never jeopardize the safety or well-being of my client’s pets by hastening a groom. In the event of a delay, I will call you and advise you of the expected arrival time.

Pet Safety/Comfort: Your pet’s safety and comfort is my
primary concern. Please advise me of any allergies,
sensitivities or pre-existing medical conditions so I can
avoid aggravating these situations.

Comfort: I understand some pets are extremely sensitive to
certain grooming procedures such as trimming nails, cleaning
ears or relieving anal glands. It is not my intent to cause
discomfort to your pet. Although these are routine
procedures normally performed for the well-being of the pet,
D’Tails Dog Spa will not continue with any grooming
procedure that will cause pain or discomfort to the pet.
Sometimes for the overly sensitive pet, these procedures are
best left to the care of a veterinarian.

Dematting: Dematting will be done at my discretion after
evaluation of the pet. Excessive dematting is a painful,
time-consuming and costly procedure that causes discomfort
and can aggravate (or cause) skin problems. Sometimes the
pet is so badly matted that the hair must be completely
clipped off, allowing new, healthy hair to grow. Excessive
matting can be avoided with regular brushing and grooming
and I will be happy to show you brushing techniques for
mat prevention.

Temperment: Although most pets are very well behaved, not all
are “perfect angels.” I understand this and welcome meeting
these different personalities as part of the job. However,
for the benefit of all involved, I will not provide services
for vicious or aggressive attitudes and I reserve the right
to refuse services to these pets.

Cancellation Policy: Cancellation must be made at least 24
hours prior to the scheduled appointment time.

No Show Policy: In the event I arrive for a scheduled,
confirmed appointment and find no one there to place the pet
in my care, an invoice for the actual “trip fee” of $15 will
be assessed and left at your door or mailed to you.

Returned Check Policy: Returned checks will be subject to
an administrative fee of $20 or 10% of the amount of the
returned check, whichever amount is greater.